Returns

If you are not satisfied with your purchase, please let us know within 14 days by sending an email to: info@yoga-specials.nl  or using the ''Standard Form for Withdrawal" (see below)
 
Please add the following information:
 
  • Order code
  • Article code 
  • Not necessary, but we would like to know the reason of your return so we can continue to fine tune our collection and website for you
 
You will receive a return code by email which you can add to your returnpackage.
 
Products will only be accepted for return or refund if they show no signs of usage, are worn or washed. It must have the original labelling in place and a return code.
 
 
If we don't have the same product in stock in case of an exchange, we will propose an alternative option or refund your money.
 
We cannot accept any responsibility for returns which are delivered in damaged condition.
In case of a return shipment we ask you to send the product well wrapped, preferably in the original wrapping with notification of the provided return code.
The costs for shipment are on behalf of the purchaser.
 
In case of a refund Yoga Specials will refund shipments costs as well if charged on purchase. Refunds will be processed immediately the moment the return is received or a least within 14 days from notification of return.
 
If we send you the wrong article or the product shows defects it can be returned free of charges.
 
Insufficient or unpost-paid shipments will not be accepted. Returns which we didn't recieve and cannot track because it was send without a track&trace code cannot be accepted. Shipment of returns are the responsibility of the sender.
 
Address for return shipments:
 
Yoga Specials
Pieterskerkgracht 5
2311SZ LEIDEN
Netherlands
 

(This form is also available under Term & Conditions)

Standard Form for Withdrawal

(Complete this form and return it only when you want to revoke the agreement)

 

  • To:   [Entrepreneur’s name]

               [Entrepreneur’s geographic address]

               [Entrepreneur’s fax number, if available]

               [Entrepreneur’s email address or electronic address]

 

 

  • I/We hereby inform you that I/we wish to revoke our agreement  on the sale of the following products: [specification of the product]*

        the delivery of the following digital content [specification of the  digital content]*

        the performance of the following service [specification of the service]*

 

  • Ordered on*/received on* [date of ordering the services or receiving products]*
  • [Consumer’s name]
  • [Consumer’s address]
  • [Consumer’s signature] (only when this form is submitted on paper)

 

*) Delete and/or complete where appropriate.

 

Shipment

For the Netherlands, Belgium and Germany shipment is free for orders starting from € 75,00. For orders below € 75,00 we only charge € 3,95.

For shipments to the UK and Ireland we charge € 9,00

For France € 7,00, rest of Europe € 11,00

For shipments to US & Canada we charge € 11,00

All shipments will have a trac&trace code.

 

Complaints

We try our utmost to serve you in the best way. But if you do have any complaints, please let us know as soon as possible by using the contactform or send an email to info@yoga-specials.nl. Please describe your problem in detail and note the order code and date of purchase. We will respond as soon as possible or within 7 days about the settlement of your complaint.
 

Privacy

Yoga-Specials respects your privacy. Personal information is stored and used confidentially. Your details will only be used to proces your order as quickly as possible and will NOT be transferred to any others.